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ADA website compliance documentation for small businesses.
Demand letters, lawsuit defense, and the documentation you need to prove good faith effort. Built by a veteran-owned compliance firm.
What this is
A reference site for small businesses dealing with ADA website accessibility claims. Response templates, WCAG documentation, and good-faith records that hold up in court.
Who it is for
SMB owners in eCommerce, professional services, and hospitality. Especially the ones who just opened a demand letter and need a clear next step.
What to do next
Read the demand letter response playbook. Grab the documentation checklist. Then decide whether you need counsel or can remediate in house.
Start here
All articles →Templates
ADA Website Demand Letter Sample Response
A word-for-word sample response to an ADA website demand letter, with commentary on why each paragraph is worded the way it is.
Demand Letters
Received an ADA Website Demand Letter. What to Do Next.
You opened a certified envelope and your website is the problem. Here is the actual sequence, in order, from hour zero to day thirty.
Compliance Basics
Is My Small Business Liable for ADA Website Compliance?
Short answer: probably. The longer answer depends on three things — whether Title III applies, which circuit you operate in, and what your website does.
Compliance Basics
WCAG 2.1 AA Requirements for Small Business Websites
WCAG 2.1 Level AA is the standard most ADA demand letters cite. Here is the plain-English version of what small businesses actually have to do.
Documentation
ADA Compliance Documentation Checklist for Small Businesses
Nine documents that prove good faith effort under the ADA. What to include in each, who should own it, and how to keep it current.
Legal
How to Prove Good Faith Effort for ADA Compliance
Good faith effort is the defense that wins ADA website cases without a perfect site. Here is what courts have accepted and what they have rejected.
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